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Shenzhen Inspection and Quarantine Bureau Textile Laboratory Improves Service Efficiency
Reprinted from China Guomen Times. In 2014, the textile laboratory of Shenzhen Inspection and Quarantine Bureau improved service efficiency in an all-round way. It was supposed to be a low season for inspection business. However, the textile laboratory of Shenzhen Inspection and Quarantine Bureau Industrial Product Testing Technology Center was busy with various entrusted inspection samples. 1. Innovative services to expand the business platform In response to the needs of the market for entrusted inspection of textiles, clothing, bags, shoes and hats, the textile laboratory has overcome difficulties in terms of venue and equipment, and has opened more than 40 new inspection projects in the past three months. A relatively complete service platform, with the ability to inspect the safety, hygiene and physical quality of products under inspection, has further laid the foundation for developing market business, and successfully participated in the field of e-commerce quality supervision and inspection represented by Taobao. 2. In-depth service In recent years, the textile laboratory has continued to expand the entrusted business on the basis of completing the statutory inspection business, and has successively established cooperative relations with inspection and certification institutions such as ZARA Group, which operates international brands. In order to further consolidate the foundation of cooperation, the textile laboratory further provides in-depth services on the basis of providing accurate test reports according to quality and on time, providing customers with regular product quality analysis reports and product quality monitoring suggestions, and assisting customers in solving product problems in the field of circulation. The technical problems encountered, many times have provided effective rectification measures for the quality problems of the client's products. 3. Efficient service On the afternoon of January 27, 28 batches of samples requiring expedited service were delivered to the textile laboratory, which took 5 working days according to the normal inspection cycle. All the staff of the textile laboratory were anxious about the needs of the customers and cancelled the vacation plan. It only took 2 days to complete all the expedited inspection tasks, with nearly 300 inspection items, which solved the urgent needs of customers and won continuous praise from customers. As a comprehensive supplier of laboratory construction and equipment, our company should also effectively improve service efficiency in the supply of textile laboratory equipment and after-sales service, provide customers with the best quality service, and establish strict assessment standards in the field of after-sales service: 1. The company Establish a nationwide after-sales service hotline: 021-64208465, to answer the questions reported by customers at any time within working days. 2. After-sales service centers have been established in Shenzhen, Zhejiang, Jiangsu, and Xinjiang, we will dispatch professional after-sales service engineers to the scene within 24 hours nationwide to solve problems in a timely manner and provide customers with system solutions. 3. (Hong Kong) Co., Ltd. will establish strict service assessment standards, and establish a strict assessment mechanism for after-sales engineers' service attitude, response efficiency, and after-sales behavior. Customers can call our company's after-sales phone to report at any time. Article source: (Hong Kong) Co., Ltd.
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