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The textile laboratory of Shenzhen Inspection and Quarantine Bureau improves service efficiency

by:GESTER Instruments     2021-04-30
Standard Group reprinted from 'China Guomen Times'. In 2014, the textile laboratory of the Shenzhen Inspection and Quarantine Bureau comprehensively improved its service efficiency, which should have been the off-season for inspection business. However, the textile laboratory of the Industrial Product Testing Technology Center of the Shenzhen Inspection and Quarantine Bureau presented a busy scene with a steady stream of various commissioned inspection samples. 1. Innovative services to broaden the business platform. In response to the needs of the entrusted inspection market for textiles, garments, bags, shoes and hats, the textile laboratory overcomes the difficulties of venues and equipment. In the past three months, more than 40 new inspection projects have been opened and established A relatively complete service platform, with full-project inspection capabilities for product safety, hygiene and physical quality, has further laid the foundation for market development and successfully entered the e-commerce quality supervision and inspection field represented by Taobao.  Second, in-depth service  In recent years, the textile laboratory has continued to expand its entrusted business on the basis of completing the statutory inspection business, and has successively established a cooperative relationship with inspection and certification agencies such as the ZARA Group, which operates international brands. In order to further consolidate the foundation of cooperation, the textile laboratory further provides in-depth services on the basis of providing accurate test reports on time and quality, providing customers with regular product quality analysis reports and product quality monitoring recommendations, and assisting customers in solving product problems in the circulation field. For the technical problems encountered, effective rectification measures have been provided for many times against the quality problems of the client’s products.  3. Efficient service   On the afternoon of January 27th, 28 batches of samples requiring urgent service were sent to the textile laboratory, which required 5 working days according to the normal inspection cycle. All the staff in the textile laboratory were eager for the customer's urgency and cancelled the vacation plan. It took only 2 days to complete all the urgent inspection tasks. The inspection items were nearly 300, which solved the customer's urgent need and won the praise of customers. As a comprehensive supplier of laboratory construction and equipment, our company should also effectively improve service efficiency in the supply of textile laboratory equipment and after-sales service, provide customers with the best quality service, and establish strict evaluation standards in the field of after-sales service:   1, the company Establish a nationwide after-sales service hotline: 021-64208465 to answer questions from customers at any time during working days. 2. Standard Group has established after-sales service centers in Shenzhen, Zhejiang, Jiangsu, and Xinjiang. We will dispatch professional after-sales service engineers to the scene within 24 hours nationwide to solve problems in time and provide customers with system solutions. .  3, Standard Group (Hong Kong) Co., Ltd. will establish strict service evaluation standards, and establish a strict evaluation mechanism for the service attitude, response efficiency, and after-sales behavior of after-sales engineers. Customers can call our company's after-sales telephone to report at any time.   Article source: Standard Group (Hong Kong) Co., Ltd.
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